ProMarkt realizes its Web2store Concept with Compex Commerce

Compex Systemhaus GmbH has realized in no time at all the web2store concept of the electronics supermarket chain ProMarkt and has linked its stationary business with direct sales over the online shop into a single merchandise-management and logistics system.

The complete linkage of the electronics supermarkets and the web shop optimizes the utility for the customer as well as the Compex user. Thus for example, products can be ordered online and picked up at the store, and returns or repairs of merchandise purchased online can be taken care of in the store. Additionally, there is the possibility to perform online an availability check of the desired article in any of the 70 Germany-wide store locations. Who wants to can arrange directly over the Internet an appointment for a consultation in the store. The opposite is also possible: if something is out-of-stock in one of the electronics supermarkets, it can be ordered directly through the web shop.

Billing and delivery addresses are instantly checked for validity – juxtaposed digits and nonexistent street names or house numbers are instantly rejected upon entry. That has the advantage that no delivery or invoice ends up “nowhere”.

Once the payment service provider has, via the integrated web service, given its OK for the correct payment of the goods, the order is released for filling and shipment.

For the control of the logistical processes, Compex’s warehouse management system is employed. The shipping management with the picking and packing of the goods and the dispatch via various forwarders occurs in fixed locations. The administration of the shipping lists, package IDs and labels, as well as the handover to the carrier, all take place seamlessly without additional software. Customer shipping notifications are automatically sent by e-mail.

In the customer center, the path of the goods from the time of ordering and payment to the delivery at the front door can be simply followed in the back office via optical displays. Disturbances and complaints as well as returns or financing services can thus be handled quickly and with full overview in the modern control centers.